Extending operating hours autonomously with Mamie Clafoutis
Case Study
May 16, 2025
Introduction
Mamie Clafoutis, a chain of French-style bakeries, is redefining the traditional experience by breaking down barriers between staff, products, and shoppers. Driven by a customer-centric vision, the chain is transitioning to a self-service model featuring mobile POS, mobile self-checkout, and unmanned operation before and after regular hours. Mamie Clafoutis partnered with Leav for the technology powering this transition to a hybrid store model – increasing profitability and customer experience.
Challenge
To power their vision, the Mamie Clafoutis team sought a flexible and affordable solution that could:
1
Allow recurring and busy shoppers to complete their journey on their own
2
Enable staff to spend more time with the customers seeking a personalized experience
3
Allow shoppers who visit outside of regular store hours to still access products
Operating in relatively small spaces around 2400 sq.ft. and having simultaneously invested in renovating their stores, they needed to maintain a pleasing and distinguished aesthetic without sacrificing a lot of space – preventing the use of bulky hardware.
Before and after images showcasing the transition from an employee and products behind a counter to everything being available in self-service.
Solution
Mamie Clafoutis selected Leav for its unified, scalable solution that supports both staff-assisted and autonomous operations. Critically, Leav’s seamless integration with access control systems enables unmanned store access, allowing Mamie Clafoutis to extend operating hours without staffing, thus boosting margins by monetizing idle store time.
🌞 DURING THE DAY
During regular hours, shoppers can move freely between self-checkout and staff assistance. Leav enables seamless omnichannel flows with minimal friction — maximizing convenience and flexibility.
🌙 AFTERHOURS
After close, Leav powers secure, autonomous shopping. Customers gain access via ID and pre-authorized payment — enabling safe, profitable off-hours operation without staffing.
Results
Leveraging Leav’s platform, Mamie Clafoutis was able to significantly enhance its in-store experience and generate additional revenues from unmanned operations:
+0%
Overall profit uplift from revenue generated during autonomous operations.
0.0x
Increase in profit margin during unmanned, off-hour operations.
0%
Mobile self-checkout adoption during the day, saving valuable staff time.
+0%
Increase in fully opted-in customer emails with mobile self-checkout.
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Net Promoter Score for mobile self-checkout platform, rated by users.
Leav’s technology allowed us to reinvent the bakery experience by breaking down barriers between our products and customers. The ability to blend customer service with self-service in such an intuitive way has not only streamlined our operations but also enhanced the overall experience for our shoppers.
– Joseph Sabatier, Co-Founder of Mamie Clafoutis
Conclusion
By partnering with Leav, Mamie Clafoutis successfully transformed its 2,400 sq.ft. locations into high-performing, always-on retail environments; Extending revenue hours without increasing payroll, capturing richer customer data, and enhancing the shopper experience overall.
Not Convinced? Estimate the benefits for your brand:
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