Reinventing the Bakery Experience with Smart Store Innovation
Mamie Clafoutis, a forward-thinking French bakery chain, is pioneering a new era of automated, smart stores by merging traditional craftsmanship with modern retail innovation. With a goal to create a 24/7, unmanned bakery experience that breaks down barriers between products and people, the brand adopted Leav’s mobile POS, self checkout, and Scan & Go technologies to offer a seamless, hybrid shopping model.
This transformation supports both human-centric service during peak hours and fully autonomous access after closing—solidifying Mamie Clafoutis' position at the forefront of automated retail and next-gen convenience.
The Challenge: Modernizing the Traditional Bakery Model
Mamie Clafoutis aimed to disrupt the conventional bakery environment, eliminating physical counters and reimagining customer engagement. However, achieving a fully automated, yet service-rich experience posed a series of technical and budgetary challenges:
Main Challenges Faced:
- Eliminate wait times and counter bottlenecks.
- Offer self-service without compromising personalized service.
- Enable secure, 24-hour store access without a full-time staff presence.
- Integrate a cost-effective, mobile-first retail system aligned with their hybrid vision.
With limited affordable solutions that balanced autonomy and hospitality, Mamie Clafoutis partnered with Leav, a technology provider offering scalable, intuitive, and 24/7 store-ready platforms.
The Solution: Mobile POS, Mobile Self Checkout & Unmanned Store Technology
Leav’s technology provided Mamie Clafoutis with a robust, flexible platform built for the next generation of automated shops. The solution included mobile POS (mPOS), Scan & Go, and LiveCarts, plus backend tools for enabling unmanned store functionality and 24-hour access.
Key Features of the Solution:
- Mobile POS (mPOS): Staff can facilitate transactions from anywhere in the store—boosting engagement and reducing queue lines.
- Scan & Go Self Checkout: Shoppers scan and pay using their phones, enjoying frictionless purchasing and shorter wait times.
- LiveCarts: Allows seamless cart sharing between staff and customers, improving the hybrid shopping model.
- 24/7 Store Access: Leav’s solution laid the groundwork for Mamie Clafoutis to extend its operations beyond traditional hours, enabling customers to unlock the store and shop independently.
By removing physical barriers and embracing smart automation, Mamie Clafoutis enhanced its operational agility without sacrificing the human touch. These innovations allowed Mamie Clafoutis to retain a strong focus on customer service during the day, while maximizing convenience and efficiency in the evenings with self-service technology.
Deployment:
Fast Rollout for a 24-Hour-Open Bakery
The deployment of Leav’s technology across Mamie Clafoutis’ stores took approximately two months. This included coordinating between vendors, selecting payment partners, and adjusting the technology to fit the bakery's operational needs. The process ran smoothly, thanks to close collaboration between Leav and Mamie Clafoutis’ team.
Key Deployment Milestones:
- Full POS & Payment Integration: Unified system enabled smooth transition to a mobile-first checkout experience.
- Minimal Training: Staff required little onboarding thanks to Leav’s user-friendly platform.
- Scalable Operations: LiveCartsTM technology ensured stability and performance, even under high-traffic scenarios.
Results:
Significant Gains in Efficiency and 24/7 Readiness
Mamie Clafoutis’ innovative bakery model, powered by Leav, has proven to be highly successful. Since launch, the store has already processed over 10,000 transactions over a period of 5 weeks, with an average of 15% daily carts leveraging Scan & Go.
Measured Outcomes:
- Operational Efficiency: With the average transaction time being around 5 minutes, the Scan & Go usage by shoppers translates to approximately 27 hours saved per week by the staff. This is essentially the equivalent of running the store full-time with an extra employee, or to over 1400 hours saved annually (58 full days).
- Customer Satisfaction: 89% of customers reported high satisfaction with the new model, citing the improved accessibility and convenience.
- Hybrid Model Success: Peak usage of scan-and-go technology reached 25% at launch, showing strong initial adoption by customers, and stabilized around 15% week over week.
“Leav’s technology enabled us to reinvent the bakery experience by breaking down barriers between our products and customers... It’s streamlined our operations while enhancing the overall experience.”
— Joseph Sabatier, Founder
Smart Store Readiness: The Path to Automated, 24/7 Retail
The hybrid model—manned by day and unmanned by night—positions Mamie Clafoutis to fully embrace the 24/7 smart store format. With Leav’s infrastructure, future stores will allow customers to:
- Enter autonomously
- Shop and scan items freely
- Pay securely without staff
- Receive digital receipts and loyalty perks
This fully digitized flow supports automated shop scalability, offering a blueprint for other specialty retailers aiming to go unmanned.
Conclusion: Pioneering the Future of 24-Hour Bakeries with Automated Store Technology
Mamie Clafoutis’ journey from a traditional bakery to a smart, semi-autonomous store is a powerful case study in modern retail evolution. With Leav’s Scan & Go, mobile POS, and 24/7-ready systems, the chain has dramatically improved customer experience, streamlined operations, and set the stage for unmanned growth.
This model exemplifies what’s possible when traditional values meet technological innovation—an inspiring look at the future of automated shopping, smart stores, and 24-hour retail convenience.
